Hi, I'm Jake Davis

Technical Support Specialist & Systems IT Professional

Specializing in end-user support, OS troubleshooting, hardware diagnostics, and IT administration. Dedicated to resolving complex technical issues efficiently.

Get in Touch View Work & Skills

Technical Skills

Operating Systems

Windows 10 / 11 / Server
macOS & iOS
Linux (Ubuntu/Debian basics)

IT Admin & Ticketing

Active Directory & Entra ID
Microsoft 365 / Google Workspace
Jira, Zendesk, ServiceNow

Networking & Remote

TCP/IP, DNS, DHCP, VPNs
Router & Switch Configuration
RDP, TeamViewer, AnyDesk

Troubleshooting Case Studies

VPN & Remote Access Authentication Fix

Category: Network & Identity Support

Problem: Remote users experienced intermittent dropouts and authentication failures following a gateway certificate update.

Diagnosis: Identified cached legacy credentials conflicting with updated RADIUS server certificates across client network adapters.

Resolution: Scripted a automated flush/re-auth sequence for affected endpoints and updated team documentation for rapid ticket resolution.

Workstation Deployment & Identity Sync

Category: Systems Administration

Problem: Onboarding delay due to manual configuration of user hardware and permissions.

Resolution: Configured standardized disk images and automated Group Policy Objects (GPO) in Active Directory, cutting system provisioning time by 60%.